Privacy Policy — Wasabi Group

Wasabi Group (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, book a service or interact with our team.

By using our website or providing your information, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that helps us provide heating, cooling, ventilation, solar and electrical services across Wellington, Wairarapa and the Kāpiti Coast.

We may collect:

• Contact details — name, phone number, email address

• Location information — region or suburb for service availability

• Project details — information about your home, building plans, HVAC needs or service requirements

• Booking information — preferred contact method, service type, appointment details

• Technical information — system details, installation notes, maintenance history

• Website analytics — pages visited, time on site, browser type, device type

• Cookies — small files used to improve website performance and user experience

We only collect information necessary to provide our services or respond to your enquiry.

2. How We Use Your Information

We use your information to deliver high‑quality HVAC and electrical services, including:

• Providing quotes and assessments

• Scheduling installations, servicing or repairs

• Responding to enquiries

• Recommending the right system for your home or business

• Sending booking confirmations or service updates

• Improving our website and customer experience

• Meeting legal, regulatory or safety obligations

We do not sell, trade or rent your personal information to third parties.

3. Sharing Your Information

We may share your information with:

• Our technicians and staff — to complete installations, servicing or repairs

• Trusted suppliers or manufacturers — when required for product warranties or system support

• Professional service providers — such as IT, website hosting or analytics partners

• Finance providers — only if you request information about Gem or Q Card finance options

All third‑party partners are required to protect your information and use it only for the purpose it was provided.

4. Website Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve performance.

Cookies may track:

• Pages visited

• Time spent on the website

• Device and browser type

• General geographic region

You can disable cookies through your browser settings, although this may affect website functionality.

5. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This includes:

• Secure storage systems

• Restricted staff access

• Password‑protected devices

• Industry‑standard security practices

While we take all reasonable precautions, no online system is completely secure. We encourage you to contact us if you have any concerns.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Ask for corrections to inaccurate or incomplete information

• Request deletion of your information (unless we are legally required to retain it)

• Opt out of marketing or service updates at any time

To exercise these rights, contact us at info@wasabi-group.co.nz.

7. Links to External Websites

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of these external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Wasabi Group
Unit 3/20 William Earp Place, Tawa
Phone: 0800 492 722
Email: info@wasabi-group.co.nz
Monday – Friday: 8am – 4:30pm

Last updated: September 2026